Shipping of Retail Orders
When will my order be dispatched?
Retail orders received before 11am on any business day will be posted using an Australia Post pre-paid satchel on the same day. Items ordered on weekends, Victorian public holidays or after 11am on any business day will be shipped on the following business day. Please be sure to enter your correct postage details for accurate delivery.
Delivery Costs and Timeframes
Within Australia, we use Australia Post Pre-Paid Satchels, with tracking.
Delivery time 2 to 7 days
- $12 if you spend under $120
- Free if you spend $120 or more
To New Zealand – shipping is $25, delivery time 7 to 14 Business Days
To the Rest of the World - shipping is $45, delivery time 5 to 21 Business Days
The above timeframes are to be used as a guide only and commence from the date of dispatch. b.sirius will do its utmost to meet the indicated delivery timeframes, but is not held responsible for any delay caused by the postal service or customs clearance.
If delivery is attempted and nobody is available to accept the parcel, in most cases it will be held at your local postal facility for a period of time. If you are not contactable and your parcel is unable to be delivered, it will be returned to us and we’ll then contact you to arrange alternate delivery.
International Orders – duties and taxes
Duties and taxes may be payable when your order arrives into your country, if your purchase is over the tax-free threshold. In most cases retail orders will be under this threshold, so no charges will be payable. If you want to be sure before you make your purchase, you can source this information from your local customs office or look up the threshold online to determine if your order will incur any additional charges upon entry to your country.